Effective Date: March 27, 2026

Welcome to The Velvet Kitchen. Your privacy is critically important to us. This Privacy Policy outlines how THE VELVET KITCHEN (PRIVATE) LIMITED (“we,” “our,” or “us”) collects, uses, and protects your information when you visit www.thevelvetkitchen.com or purchase products from our sub-brands, including Kernels Lab.

1. Information We Collect

Personal Identification Information

Name, email address, phone number, and shipping/billing address provided during checkout.

Transaction Details

Details about the products you purchase and the payment methods used. We do not store full credit card numbers on our servers.

Device Information

IP address, browser type, and operating system used to access our website.

2. How We Use Your Information

The information we collect is used in the following ways:

• To process and fulfill your orders for our products
• To coordinate with our corporate logistics partners (e.g., DHL, FedEx, TCS, Leopards) for timely delivery
• To communicate order updates, promotional offers, and company news
• To improve our website functionality and customer service experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others.

Service Providers

Trusted third-party partners who assist us in operating our website, conducting our business, or servicing you (such as shipping carriers).

Legal Compliance

When required by law to comply with Pakistani regulations or protect our rights.

4. Data Security

As a registered Private Limited entity, we implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request the correction of inaccurate data
• Request the deletion of your data from our active marketing lists

6. Contact Us

If you have any questions regarding this Privacy Policy, you may contact our head office:

THE VELVET KITCHEN (PVT) LTD
Email: contact@thevelvetkitchen.com